arenaplis Privacy Policy

1. Introduction

arenaplis is an online gaming and sports betting platform serving Filipino players. When you create an account, place a bet, or make a transaction on the platform, we handle personal data about you. This policy explains how that data flows — from collection through to deletion — and what control you have over it.

This Privacy Policy should be read alongside the Terms and Conditions, which govern your overall use of the arenaplis platform. Both documents apply to all registered players.

If you have any questions about how your data is handled, the arenaplis support team is available at [email protected].

2. Data We Collect

arenaplis collects personal data in the following categories:

Category	Examples	When Collected
Identity	Full legal name, date of birth, government ID number	Registration and KYC verification
Contact	Email address, mobile number	Registration and account management
Financial	GCash/Maya account reference, bank account details, transaction history	Deposits and withdrawals
Verification	ID document images, selfie or liveness check, proof of address	KYC process
Usage	Games played, bets placed, session duration, platform features accessed	Ongoing platform use
Device & Technical	IP address, browser type, device identifiers, operating system	Every platform session

We do not collect data beyond what is necessary for the purposes described in this policy. We do not collect payment card details directly — payment processing for Philippine e-wallets and bank transfers is handled by our third-party payment partners, who maintain their own security standards.

3. How We Use Your Data

arenaplis uses the data we collect for the following purposes:

• Account management — creating and maintaining your player account, processing login and authentication via OTP, and enabling account recovery.
• KYC and identity verification — confirming that registered players are at least 21 years old and located in the Philippines, as required for platform access.
• Transaction processing — handling PHP deposits and withdrawal requests through supported Philippine payment channels.
• Platform security — detecting fraudulent activity, unusual account behaviour, and potential violations of the Terms and Conditions.
• Responsible gaming — monitoring activity patterns to support self-exclusion requests, deposit limit settings, and other responsible gaming tools available within the platform.
• Customer support — responding to queries, resolving disputes, and investigating account issues raised by players.
• Platform improvement — analysing aggregated usage data to improve the performance, stability, and design of the platform.
• Communications — sending transactional messages about your account, such as deposit confirmations, withdrawal updates, and security alerts.

4. Sharing Your Data

arenaplis does not sell your personal data to any third party. Your data may be shared only in the following limited circumstances:

• Payment processors — when you make a deposit or withdrawal, relevant transaction details are shared with our Philippine payment partners (such as e-wallet and bank transfer providers) solely to complete that transaction.
• Identity verification providers — KYC data including ID documents and verification images are processed by our third-party verification partner. This data is used only for the purpose of confirming your identity.
• Platform infrastructure providers — technical service providers who host, maintain, or operate parts of the platform may have access to data as part of their service. These providers are bound by data processing agreements that restrict how they may use that data.
• Legal and regulatory requirements — arenaplis may disclose data where required by applicable Philippine law, a valid court order, or a lawful request from a regulatory or law enforcement authority.
• Fraud prevention — where we have a reasonable belief that an account is involved in fraudulent activity or money laundering, relevant data may be shared with appropriate authorities or industry fraud prevention bodies.

All third parties who receive personal data from arenaplis are required to handle it in accordance with applicable data protection standards. We do not allow our service providers to use your data for their own marketing or unrelated purposes.

5. Data Retention

arenaplis retains personal data for as long as your account is active and for a period after account closure as required by applicable regulations and internal risk management policies. Financial transaction records and KYC documentation are typically retained for a minimum period to comply with anti-money laundering and record-keeping obligations.

After the applicable retention period has elapsed, personal data is either securely deleted or anonymised so that it can no longer be linked back to an individual player. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.

If you close your arenaplis account and wish to request deletion of your personal data, you may do so by contacting the support team. Deletion requests are subject to any retention requirements that apply under Philippine law.

6. Security Measures

arenaplis takes the security of player data seriously. The platform applies the following protections as standard:

• SSL/TLS encryption across all data transmitted between your device and the arenaplis platform
• OTP (one-time password) authentication for account login and sensitive account actions
• Access controls that limit which staff members can view sensitive player data, based on role and need
• Regular security reviews and monitoring for unusual access patterns or potential breaches
• Secure storage for KYC documents with restricted access protocols

No system can guarantee absolute security. If arenaplis becomes aware of a data breach that affects your personal information, we will notify affected players and take appropriate remedial action in line with applicable obligations.

7. Your Data Rights

As a player on the arenaplis platform, you have the following rights in relation to your personal data:

• Access — you may request a copy of the personal data we hold about you.
• Correction — if any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Deletion — you may request deletion of your personal data, subject to any legal retention requirements that apply.
• Objection — you may object to certain types of data processing where your interests outweigh our legitimate reasons for processing.
• Portability — in certain circumstances, you may request that your data be provided to you in a structured, machine-readable format.

To exercise any of these rights, contact the arenaplis support team at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing a data rights request.

8. Cookies and Tracking

arenaplis uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how the platform is used. Cookies are small files stored on your device that help the platform recognise you across pages and sessions.

The types of cookies used on arenaplis include:

• Essential cookies — required for the platform to function, including session management and security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies — used to understand how players navigate the platform, which features are most used, and where technical issues occur. This data is aggregated and does not identify individual users.
• Preference cookies — used to remember your settings and display preferences across sessions.

You can manage cookie settings through your browser. Note that disabling essential cookies may affect your ability to log in or use certain platform features properly.

9. Minors and Age Restrictions

arenaplis does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adult players, and age verification is a required part of the KYC process for every registered account.

If we become aware that personal data has been collected from a player who is under 21 years of age, that account will be immediately suspended and the data deleted. If you believe a minor has registered on the platform, please notify us at [email protected] so we can act promptly.

10. Changes to This Policy

arenaplis may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable regulations, or improvements to how we protect your data. When material changes are made, we will notify registered players through the platform or via their registered contact method.

The version of the Privacy Policy in effect at the time of any data-related question or dispute will govern that matter. We encourage you to review this page periodically so you stay informed about how your data is being handled.

Continued use of the arenaplis platform after notification of changes to this policy constitutes your acceptance of the updated version.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way arenaplis handles your personal data, please get in touch with our support team. You can also visit the FAQ page for answers to common questions about accounts and data.

Contact: [email protected]

arenaplis is committed to handling all privacy-related queries with care and responding within a reasonable timeframe. VIP members receive priority support for account and data queries.